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Use actionable insights from feedback to make your products and services better, improve customer experiences, empower your team, drive operational improvements, and more.

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Free for 14 Days

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Gather continuous insights with Channels

Feedback channels are designed for gathering insights over longer periods of time, but they can also be used for one-time projects. Segment your stakeholders and target them at just the right time, schedule periodic invitations to ask for feedback, monitor keywords, and much more!

See How It Works
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Pick the perfect feedback
type for every need

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Roadmap Finder

Map out the strategic vision and direction for your product

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Persona Finder

Define authentic, data-driven customer personas

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General

Understand your customers’ motivations and pain points

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5-Star

Improve your customer experience at every touchpoint

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NPS®

Measure and improve customer loyalty with ease

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Product Market Fit

See things from a customer's perspective

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Customer Effort Score

Rate the ease of use products or services

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Customer Satisfaction

Measure customer satisfaction

Learn more
Image: Roadmap Finder Image: Persona Finder Image: General Feedback Image: 5-Star Image: NPS Image: CES Image: CSAT Image: Product Market Fit
Icon: Roadmap Finder

Roadmap Finder

Map out the strategic vision and direction for your product

Learn more
Image: Roadmap Finder
Icon: Persona Finder

Persona Finder

Define authentic, data-driven customer personas

Learn more
Image: Persona Finder
Icon: General

General

Understand your customers’ motivations and pain points

Learn more
Image: General Feedback
Icon: 5-Star

5-Star

Improve your customer experience at every touchpoint

Learn more
Image: 5-Star
Icon: NPS

NPS®

Measure and improve customer loyalty with ease

Learn more
Image: NPS
Icon: Product Market Fit

Product Market Fit

See things from a customer's perspective

Learn more
Image: Product Market Fit
Icon: CES

Customer Effort Score

Rate the ease of use products or services

Learn more
Image: CES
Icon: CSAT

Customer Satisfaction

Measure customer satisfaction

Learn more
Image: CSAT

Share insights and take action with your team

Help the right people affect change in your business by sharing valuable, timely insights about critical functions of your organization. Assign team members to handle time-sensitive feedback promptly. Track changes over time to recognize trends and measure performance.

See All Features
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Why people love FeedbackLabs

It’s never been easier to gather and use your stakeholders’ input to improve the areas of your business that require it.

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Ease of use

Intended for all skill levels — no software download, HTML skills, or design needed. Set up your first channel in minutes and get feedback instantly.

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Customizaton

Customize your surveys with your own brand colors, logos, buttons, and more. You can even connect your own branded domain to send your surveys from.

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Privacy

Protecting your data is our top priority. With encryption, SSO, SSAE-16 SOC II compliant data centers, and our commitment to GDPR compliance, your data is always safe.

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Versatility

Get feedback on anything: products, purchases, churn and conversion rates, customer experiences, employee satisfaction, and much more.

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Integrations

Do more with your feedback — no matter where you work. Connect FeedbackLabs with your favorite apps and web services using Zapier.

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Fair pricing

We have pricing for businesses of all sizes to fit your organization's unique needs. Start on a free 14-day trial and upgrade later. No credit card required and no need to talk to sales.

Let them know
you’re listening

Creating positive change starts with knowing what your stakeholders care about. Give them a voice and bring actionable insights into the core of your organization so you can build a better, more successful business.

Get Started — It’s Free to Try!
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Free for 14 Days

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Cancel Anytime

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Getting Started With Customer Feedback

Download our guide to learn how to implement a successful customer feedback process for your organization from start to finish.

Download Free Guide
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Get answers.
Get smarter.

Gain the insights you need to make smarter decisions by securely collecting, sharing, and collaborating on feedback.

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