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Ebook
Getting Started With Customer Feedback
This introductory, hands-on guide walks you through everything you need to know to implement a successful customer feedback process for your organization, including the benefits of gathering feedback, as well as planning, gathering, organizing, and putting your feedback into action.
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Ebook
A Beginner's Guide to
Net Promoter ScoreSM
Download this beginner’s guide to learn what Net Promoter Score is, why it matters, and what the many benefits of using it are. You will also discover how to design an NPS® survey that gets answered, formulate your quantitative and qualitative questions, as well as calculate, analyze, and leverage your NPS.
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5-Star Surveys:
A How-to Guide
This guide is packed with insights into how you can leverage 5-star surveys to drive results for your organization. Learn how to optimize your surveys for meaningful feedback and extract actionable insights into reports so you can improve your customer experience at every touchpoint.
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Net Promoter® and NPS® are registered trademarks — and Net Promoter Score℠ is a service mark — of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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